FREE SHIPPING ON ORDERS $50 IN THE U.S.
Frequently Asked Questions
General FAQ
Do I have to create an account to make a purchase?
No, you have the option to checkout as a guest. When you checkout as a guest you will not have the ability to use our system to look up past orders. You will always receive your order confirmation and tracking numbers via email!
How do I create an account?
To prevent website abuse and spam, you can currently only create an account during Checkout. If you wish to create an account before purchasing please contact us and we will happily create one for you!
What’s my password?
If you’ve created an account during the checkout process, a password was emailed to you by the system or you were presented the option to create a password during account creation. If you don’t see an email in your inbox be sure to check your Spam or Junk folders!
Do you offer discounts?
Check back if we do not have a current promotion! We honor many vendor sales and run our own promotions from time to time.
Do you price match?
In certain instances we are able to price match competitors. Sometimes vendors and other retailers are able to sell product at below cost – in which case we cannot price match. If we are not able to match their price specifically we will do our best to accommodate a discount! Please contact us if you have a price match question! Any price matching after a purchase will be in the form of a store credit.
Is my information safe?
We never sell or transfer your information except in the case where you use a service outside of our own system like Amazon Pay and afterpay. You may visit our Privacy Policy for more information.
Can I create a registry on your website?
At this time our Wishlist/Registry is disabled. If you are looking to add items from our website you can add them from other Registry solutions such as Babylist.
Can I send gifts from your website?
You certainly can! Just make sure the shipping address is the gift recipients. You can add an order note with any type of gift message and we’ll include it on the packing slip. No price or payment information will be included in the package. You may also select the “Gift Wrap My Order” option on checkout.
Are the items you sell authentic?
We guarantee that we are authorized resellers of all the brands we carry. We only source items directly from the vendor and/or through reputable sales channels. We will never sell anything that is fake or counterfeit.
Purchase & Payment
What forms of payment do you accept?
We accept all major credit cards including American Express, Discover, Mastercard, Visa, and more. We also accept PayPal, Amazon Pay, Klarna, Affirm, and Afterpay!
What is Afterpay?
With Afterpay you can shop now, enjoy now, and pay later! Afterpay is a service that offers easy sign-up and instant approval so you can place your order immediately and pay for it with four equal installments that are interest-free!
You get your order right away!
You make 4 interest-free installments to pay for your order
Why was my payment declined?
Here are the typical reasons that a payment is declined:
Insufficient funds
Incorrectly typed number/mismatched CCV
Billing zip code doesn’t match the card
Browser type
Sometimes payment issues stem from using interstitial browsers – ones that are opened through email or search engines (especially on mobile). If you’re running into issues, try opening a fresh browser such as Chrome or Firefox and try placing your order again. Please contact us if you have any questions!
Can you take an order over the phone?
We can certainly take an order over the phone. Please be prepared to provide your credit card number, billing address and phone number, and shipping address.
How do I know if my order was placed successfully?
Besides a confirmation screen after successful payment, you will receive an order confirmation to the email address entered during Checkout. Check your Spam or Junk folder if you do not see an email. You will also receive an email once your order ships.
If you have or created an account, your order will be visible on the My Account page as well.
I didn’t receive an order confirmation email
Sometimes it’s easy to typo your email address and other times spam and junk filters are really nasty! Please check these folders first, and if not reach out to us via our contact us form. Sometimes different email providers have different filter criteria that we can sometimes work with them on making sure your emails end up in the Inbox!
How do I apply free shipping?
Once your cart total is over $50 and you have entered your address information, you can select the option for Free Shipping. If you apply a coupon and the total drops below $50 you will have to bring your cart up to $50 again to qualify. If your shipping address is outside of the continental US you may not qualify for free shipping.
Coupon is not valid on selected items Error
Certain coupons, like our welcome coupon have brand restrictions. Typically Stokke, Doona, Mima, Maileg, Nuna, Oeuf, etc. are not allowed to be discounted so if you any items by these brands in your cart the system will not allow the coupon to be applied. Coupons are also not valid on sale items.
Shipping & Returns
Do you ship same-day?
For nearly all orders we try to ship the order the same day it was placed. Our typical shipping time is 1-3 business days (excluding weekends), with an additional 3-7 business days possible during high volume times such as sales and holidays..
If you placed an order by paying with third-party payment solutions such as Afterpay or Amazon Pay we may hold the shipment until the payment clears, typically 2-5 business days.
Do you offer local delivery?
If you are in the Twin Cities, Minnesota area and would like an order delivered please contact us!
If you place an order, we may opt to deliver it locally depending on inventory status and availability.
What shipper do you use?
Depending on your location and the item size and weight, we use different shippers. We typically ship USPS, UPS, or FedEx, but may use DHL or local delivery. If you have a shipper preference you can make a note on your order – but we may not be able to honor requests.
Can I order online and pick up in-store?
Yes, you may! You can choose Local Pickup for any size order at checkout. You will then receive an email when your item is ready to be picked up! This feature is locked to Minnesota addresses so if you are out of state and visiting please leave an order note or contact us. If an item is not currently in stock we will bring inventory into the store or may dropship to your address alternatively.
Can I ship to a different address?
Yes, you can ship to any address. Please check “Ship to Another Address” on checkout and enter the information there.
If you’re sending a gift, ensure you put the recipients name and address on the Shipping section, but your address under billing.
Do you ship outside of the United States?
We may be able to ship internationally depending on the items. Due to certain vendor restrictions, certain items cannot ship outside of United States.
International shipping costs are the responsibility of the customer, as are any duties, taxes, fees, VAT, etc.
If there is any product you’re interested in and you’re outside of the United States, please send us a message or give us a call.
How do I return a product?
Please visit our Returns & Exchanges page for our return policy.
How do I remove Route protection?
You can remove Route shipping protection on the Checkout screen. It it located below the Billing information section. Simply toggle the button to turn Route protection “Off”.