Thank you for shopping with us! If you are not entirely satisfied with your purchase, we are here to help. Please see our list below of Non-Returnable items before initiating a return with us. For items that qualify for return:
- Return or exchange must be initiated within 14 days of receiving your order.
- Products must be:
- In original packaging
- Unused and new condition
- Undamaged to be accepted for return
- Orders past 14 days of receiving your order will not be accepted.
Customer is responsible for the cost of return shipping on online orders. Return shipping is waived with exchanges.
Returning Online Orders
There are two options for refunds for online order returns.
- Refund: If you’d like a refund, please note that per our returns policy, up to a 10% restocking fee may be deducted from the refund amount. Once we receive and inspect the items (typically in 2-3 days), we will issue a refund which will appear on your credit card statement within 1-12 business days. If you made your purchase with Afterpay, Klarna, or Affirm we will deduct a 6% fee from your refund. We can issue a full refund if you choose store credit.
- Store Credit: If you’d prefer a store credit, it will be emailed to you within three business days of receiving the return. The restocking fee will be waived for store credit returns.
Returning In-Store Items
Please see the bottom of your receipt for our in-store return policy.
Unfortunately, we do not accept returns on the following items:
- Products with a manufacturer’s warranty
- Sale items
- Breast pumps and toilet training merchandise
- Products that have been personalized or made to your specifications
- Exclusive collaborations
- Strollers, car seats, furniture, play furniture, and other large and other heavy items
- Clearance and final sale items
- Outlet products
- Items that have dropshipped from a vendor
If you are returning an item you received as a gift, we will provide a refund to a Gift Card or to the original form of payment. Customer is responsible for return shipping for online gift orders.
For exchanges, we ask that you place a new order for the items you wish to exchange for. Please include an order note with the original order # you are exchanging items for and we’ll include a free return label with your new shipment. We will issue you a full refund once the original order items are returned an inspected.
If you have questions about exchanges, please Contact Us or visit us at our store.
We will refund the items returned, less the original shipping fee charged and the restocking fee, if applicable. If you shop with Afterpay, Klarna, or Affirm, we will also deduct 6% to cover the non-refundable application fee for your purchase with the payment processor. Once your return is received it will be processed within 1-12 business days. Refunds will be credited to the original payment method, unless you prefer a store credit or gift card.
Return orders shipped 30 or more days past return authorization will be refunded at 50% of the purchase price after any return shipping charges.
You may cancel all or a portion of your order if it has not been shipped. We reserve the right to charge a 10% restocking fee for Backorder or Preorder items. We will also deduct the non-refundable 6% fee for orders placed with any buy now pay later method such as, but not limited to Afterpay, Affirm, or Klarna and refunded to original payment method. We will waive such fees if customer chooses to refund to store credit.