Thank you for shopping with us! If you are not entirely satisfied with your purchase, we are here to help. Please see our list below of Non-Returnable items before initiating a return with us. For items that qualify for return:
- Return or exchange must be initiated within 14 days of receiving your order.
- Products must be:
- In original packaging
- Unused and new condition
- Undamaged to be accepted for return
- An eligible item for return (please see Non-Returnable Items below)
- Orders past 14 days of receiving your order will not be accepted.
Customer is responsible for the cost of return shipping on online orders. Return shipping is waived with exchanges.
Returning Online Orders
There are two options for refunds for online order returns.
- Refund: If you’d like a refund, please note that per our returns policy, a $9.95 restocking fee may be deducted from the refund amount. Once we receive and inspect the items (typically in 2-3 days), we will issue a refund which will appear on your credit card statement within 1-12 business days.
- Store Credit: If you’d prefer a store credit, it will be emailed to you within three business days of receiving the return. The $9.95 restocking fee will be waived for store credit returns.
Returning In-Store Items
Please see the bottom of your receipt for our in-store return policy.
Unfortunately, we do not accept returns on the following items:
- Products with a manufacturer’s warranty
- Sale items
- Breast pumps and toilet training merchandise
- Products that have been personalized or made to your specifications
- Exclusive collaborations
- Strollers, car seats, high chairs, furniture and other large and other heavy items
- Clearance and final sale items
- Outlet products
If you are returning an item you received as a gift, we will provide a refund to a Gift Card or to the original form of payment. Customer is responsible for return shipping for online gift orders.
If you would like to exchange your product please Contact Us or visit us at our store.
We will refund the items returned less the original shipping fee charged and the restocking fee of $9.95, if applicable. Once your return is received it will be processed within 1-12 business days. Refunds will be credited to the original payment method, unless you prefer a store credit or gift card.