General FAQ

Do I have to create an account to purchase?

No, you have the option to checkout as a guest. When you checkout as a guest you will not have the ability to use our system to lookup past orders. You will always receive your order confirmation and tracking numbers via email!

How do I create an account?

Click “Login/Register” at the top of the screen to create an account! You can also create an account upon checking out.

What's my password?

If you’ve created an account during the checkout process, a password was emailed to you by the system. If you don’t see an email in your inbox be sure to check your Spam or Junk folders!

Do you offer discounts?

Check back if we do not have a current promotion! We honor vendor sales and run our own promotions from time to time.

Do you price match?

In certain instances we are able to price match stores like Buy Buy Baby, Amazon, Target, and more. Sometimes, these vendors are able to sell product at below cost – in which case we cannot. If we are not able to match their price specifically we will do our best to accomodate a discount! Please contact us if you have a price match question!

Is my information safe?

We never sell or transfer your information except in the case where you use a service outside of our own system like Amazon Pay and after pay. You may visit our Privacy Policy for more information.

Can I create a registry on your website?

Yes! Each product has a link to “Add to Registry”. You can then share your registry by accessing your account page.

Can I send gifts from your website?

You certainly can! Just make sure the shipping address is the gift recipients. You can add an order note with any type of gift message and we’ll include it on the packing slip. No price or payment information will be included in the package.

Purchase/Payment/Checkout

What forms of payment do you accept?

We accept all major credit cards including American Express, Discover, Mastercard, and Visa. We also accept Amazon Pay and Afterpay!

What is Afterpay?

With Afterpay you can shop now, enjoy now, and pay later! Afterpay is a service that offers easy sign-up and instant approval so you can place your order immediately and pay for it with four equal installments that are interest-free!

  1. You get your order right away!
  2. You make 4 interest-free installments to pay for your order

Why was my payment declined?

Here are the typical reasons that a payment is declined:

  1. Insufficient funds
  2. Incorrectly typed number/mismatched CCV
  3. Billing zip code doesn’t match the card
  4. Browser type

Sometimes payment issues stem from using interstitial browsers – ones that are opened through email or search engines (especially on mobile). If you’re running into issues, try opening a fresh browser such as Chrome or Firefox and try placing your order again. Please contact us if you have any questions!

Can you take an order over the phone?

We can certainly take an order over the phone!

How do I know if my order was placed successfully?

Besides a confirmation screen after successful payment, you will receive an order confirmation to the email address entered during Checkout. Check your Spam or Junk folder if you do not see an email. You will also receive an email once your order ships.

If you have or created an account, your order will be visible on the My Account page as well.

How do I apply free shipping?

Once your cart total is over $75 you can select the option for Free Shipping.

Shipping & Returns

Do you ship same-day?

For nearly all orders we try to ship the order the same day it was placed. If an order is placed after 5PM or dropships from a vendor the shipping day may be delayed.

If you placed an order by paying with After Pay or Amazon Pay we may hold the shipment until the payment clears, typically 2-5 business days.

Do you offer local delivery?

If you are in the Twin Cities, Minnesota area and would like an order delivered please contact us!

If you place an order, we may opt to deliver it locally depending on inventory status and availability.

What shipper do you use?

Depending on your location and the item size and weight, we use different shippers. We typically ship USPS, UPS, or FedEx, but may use DHL or local delivery. If you have a shipper preference you can make a note on your order – but we may not be able to honor requests.

Can I order online and pick up in-store?

Due to COVID-19, our storefront is closed to the public so at this time we do not offer any time of pick-up. This section will be updated if things change!

Can I ship to a different address?

Yes, you can ship to any address. If you’re sending a gift, ensure you put the recipients name and address on the Shipping section, but your address under billing.

Do you ship outside of the United States?

Due to certain vendor restrictions, at this time we do not have shipping outside of the United States enabled on the website. If there is any product you’re interested in and you’re outside of the United States, please send us a message or give us a call.